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Walmart has officially decided to end its “Scan & Go” program, Business Insider reports. The program was Walmart’s take on cashierless checkout; it allowed customers to scan their items with a smartphone app and then skip the checkout line by paying their bill on the app and showing their digital receipt to a store greeter on the way out.
Although a recent expansion of the program to 100 stores suggested that Walmart felt the program warranted further testing, the results of the test indicated that Scan & Go was widely unused by customers, a Walmart spokesman told Business Insider.
Scan & Go was one of several attempts by grocers to perfect cashierless checkout.While Walmart worked on expanding Scan & Go, Kroger pushed its own cashierless checkout program, dubbed “Scan, Bag, and Go,” and Meijer worked on its “Shop & Scan” program. Both of these programs, which are still available in stores, are similar to Walmart’s offering, but they require customers to pay for scanned items at a self-checkout lane instead of in an app.
Such programs may struggle because they offload labor from cashiers to customers as they try to increase speed and convenience. Requiring customers to scan each individual item makes the shopping experience more labor intensive for a customer than it would be without the program.
Customers also have to bag their own items sometimes, when a cashier could potentially handle bagging more quickly. And for Scan & Go to save customers time, they must be comfortable with the scanning technology and the app, which isn’t always the case. …read more
Source:: Business Insider