5G tech will likely bring about positive changes to the retail industry.
And retailers will use their IT investments in 5G to enhance the customer experience.
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Though still in the early stages of rollout, 5G technology could bring about positive changes to the retail industry, as retailers seek to maintain their digital transformation efforts and bring consumers safely back into stores in 2021. Retailers will use their IT investments in 5G to enhance the customer experience, both in-store and online.

5G technology could bring about positive changes to the retail industry.

As noted in our December 2020 report “Future of Retail 2021,” digital-first retail experiences with zero-touch checkout will become more commonplace this year. There’s already significantly higher consumer interest in mobile payments and mobile app orders: 30% and 28% of US consumers expressed interest in those respective technologies in a June 2020 survey from Periscope By McKinsey, both up more than 10 percentage points from similar polling in March 2020. The industry can also expect frictionless stores of the future to proliferate, as digital-first retail experiences such as Amazon Go continue to expand.

Amazon Go, a cashierless convenience store concept featuring its patented Just Walk Out technology, is continuing to expand its footprint. Amazon also has expansion plans for Amazon Fresh grocery stores, which feature “Dash Carts,” shopping carts that automatically scan and charge the items placed in them. The stores have been popping up near big cities including Los Angeles and Chicago.

In September, Amazon also unveiled the Amazon One handprint scan technology that …read more

Source:: Business Insider

      

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